Refund policy

Thank you for shopping with Aulloo. We want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You can request a return or exchange within 7 days of the delivery date. Requests made after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The shirt must be unused, unwashed, and unworn
  • Original tags, labels, and packaging must be intact
  • The item must be free from stains, odour, or damage caused by the customer
  • Proof of purchase (order ID or invoice) must be provided

Items that do not meet these conditions may be sent back to the customer without a refund.

3. Non-Returnable Items

The following are not eligible for return or exchange:

  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Products purchased during clearance or special discount events (unless defective)
  • Gift cards

4. Damaged, Defective, or Wrong Item Received

If you receive a shirt that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/video of the product and packaging

We will offer a free replacement, exchange, or full refund for verified claims — no questions asked.

5. How to Request a Return

  1. Our team will review your request within 24-48 hours and share pickup/drop-off instructions
  2. Once the item is picked up or received at our warehouse, it will be inspected
  3. Upon approval, your refund or exchange will be processed

6. Refund Method & Timeline

  • Approved refunds are issued to the original payment method (UPI, card, net banking) or as store credit, based on your preference
  • Refunds are processed within 5-7 business days after the returned item passes quality inspection
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI; you'll need to share your account details
  • It may take an additional 2-4 business days for the amount to reflect in your account, depending on your bank

7. Exchanges

Need a different size or colour? We're happy to exchange it, subject to stock availability. If the desired size/colour is unavailable, we'll process a refund instead.

8. Return Shipping

  • For defective, damaged, or wrong items: Aulloo bears the return shipping cost
  • For returns due to change of mind (size/fit issues, etc.), a reverse pickup fee of ₹[79] may be deducted from your refund, where applicable
  • Please pack the item securely in its original packaging to avoid damage in transit

9. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, the order cannot be cancelled, but you may request a return after delivery as per this policy.

 

Aulloo reserves the right to update this policy at any time. Changes will be posted on this page.